Definitions

Retailer: Trade Tools NI

Consumer: A person buying not in connection with a trade or business

Prices: The cost of an item or items as agreed with the retailer.

By using this site indicates your acceptance of these terms and conditions.

Prices

All our prices are shown in £ sterling and include VAT at the current rate. Prices may be changed without notice.

Contract

No contract is created until we have accepted your order. Once an order has been accepted there is a binding sale contract between the retailer and the customer. In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers we will not process your order and therefore there will be no contract between the retailer and consumer. We will instead alert you immediately to the actual price of the goods and you then have the option to proceed at an updated price. We will only process any such order with your explicit authority. Prices quoted are subject to stock availability.

Payment methods and security

Payment can be made by Visa, Master Card, Delta or Maestro via our secure payment provider, Worldpay.

We take every precaution to protect your information both online and offline.

Your credit card details are verified by Worldpay secure gateway, which means that we do not have access to your credit card details at any point during the payment process.

IMPORTANT

It is you responsibility to check your goods upon delivery for shortages or damage and to make a note of such on the carriers consignment note when you sign for the goods. Any damage must be reported to us by phone or e-mail within 24 hours of delivery.

Products

Product images, descriptions and specifications are shown for guidance only. For more detailed information and specification contact the manufacturer. Some products may require set-up and/or assembly.

If you are unable to set-up, assemble or install a product yourself, you are advised to contact a competent person.

Fraud

With the level of fraudulent orders being placed on the internet increasing, we now have additional measures in place to check orders made via our website.

All orders are checked as thoroughly as possible using the information provided. However as a result of these extra security measures, it is possible that we might need to speak to you prior to the goods being dispatched and may put the order temporarily on hold whilst we do so.

Guarantee

All our products are supplied with a (1 year minimum) manufacturer’s guarantee that is valid from the date of delivery. These guarantees do not cover faults caused by accidental damage, misuse or neglect. Any product offered with an extended warranty which is more than 1 year, may have this underwritten by a third party insurance company.

Privacy Policy

Our site may contain links to other sites. Trade Tools NI are not responsible for the privacy practices or the content of these websites.

The Trade Tools NI site collects certain contact information (such as email addresses). We use this information to send orders and information about those orders to our customers and to let you know about special offers. You can opt not to receive such information by sending us an email: info@tradetoolsni.co.uk

The Trade Tools NI website has security measures in place to prevent the loss, misuse and alteration of customer information. These include securing forms with SSL and digital certificates, physical security, network firewalls and regular data backups.

Complaints

We pride ourselves on our high standards of customer care. However, if you feel you have an issue that you would like to discuss with us please speak to one of our Customer Services team on 028 38 32 11 55. Or you can email us at info@tradetoolsni.co.uk

Please provide as much detail of your complaint as possible, including product details and dates and times of communication with our company where applicable.

We do our best to respond to complaints within 3 working days. In the unlikely event that your complaint is not resolved within 7 working days, we will also keep you informed of the progress of your complaint.

Your Right to Cancel

You have the right to cancel your order within five working days following the day after the date of delivery and return the goods supplied to us for a full refund. You must notify us in writing or by email within the seven days of your intention to cancel the contract. If you cancel your order, any goods supplied must be returned to the retailer at your own expense within 7 days of your notice to cancel.

Providing the goods are returned unused, in original condition complete with all packaging, in an as new condition and all accessories and leads including any free gifts you will receive a full refund, less any delivery and/or collection charges, within 30 days of giving us your notice to cancel. We are unable to accept back goods for a credit if they are unwanted gifts or non-faulty items 7 days after the purchase date. These Conditions do not affect your statutory rights.

Faulty Goods

In the unlikely event that your product develops a fault within 7 days of receipt, please contact us to arrange return and inspection. We will usually exchange or refund the item provided it is still ‘as new’ and the fault has not been caused by accident, misuse or neglect.

If your product develops a fault after the 7 day period but within the manufacturers guarantee period, we will arrange to have the item repaired.

For large and/or less portable items, we will arrange for a manufacturer approved engineer to visit you and repair your item free of charge.

This does not affect your statutory rights.

If you need further information and advice on any of the above, please contact the Trade Tools NI Customer Service team.